Do You Have Choice of Repairer?
Do You Have Choice of Repairer?
If you have a repairer that you’re comfortable with & have dealt with previously, you should be able to insist that your repairer carry out the work.
Remember: You should be the one to choose who works on your car
The Victorian Automobile Chamber of Commerce (VACC) recommends that vehicle owners read & understand the small print.
If your insurer does not allow you to select your own repairer, we - along with the VACC - strongly suggest you immediately switch to another insurer that does.
There is often only a relatively small difference between the premiums, but a very large difference between the way your car is repaired.
You can find more information on the VACC here